Effective Date: March 2026

Panj Food Ventures LLP (“we,” “us,” or “our”), operating under the brand name Mohni, is committed to protecting the privacy and personal data of our customers. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website (www.mohniachaar.com) or purchase our products.

This policy complies with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

a) Information You Provide

• Full name
• Email address
• Phone number
• Shipping and billing address (including city, state, and pincode)
• Payment information (processed securely by Razorpay; we do not store card details)
• Any messages or enquiries submitted via our contact form

b) Information Collected Automatically

• IP address and browser type
• Device information (operating system, screen size)
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies (see Section 5 below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including shipping and delivery
• To send order confirmations, shipping updates, and delivery notifications
• To respond to your enquiries and provide customer support
• To improve our website, products, and services
• To send promotional communications (only with your consent; you may opt out at any time)
• To comply with legal and regulatory obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data with:

• Payment processor (Razorpay): To securely process your payments. Razorpay’s privacy policy governs their handling of your payment data.
• Shipping and logistics partners: To deliver your order. We share only your name, phone number, and shipping address.
• Analytics providers: Such as Google Analytics, to understand website usage patterns. This data is anonymised and aggregated.
• Legal authorities: If required by law, court order, or government regulation.

4. Data Storage and Security

Your personal data is stored on secure servers within India. We implement reasonable security practices including:

• SSL/TLS encryption for all data transmitted through our website
• Secure payment processing through Razorpay (PCI-DSS compliant)
• Access controls limiting data access to authorised personnel only
• Regular security audits and updates

While we take all reasonable steps to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

5. Cookies

Our website uses cookies to:

• Remember your preferences and cart contents
• Analyse website traffic and usage patterns
• Improve your browsing experience

You can control cookie settings through your browser. Disabling cookies may affect certain website functionality such as the shopping cart and checkout process.

6. Your Rights

Under applicable Indian law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for promotional communications at any time

To exercise any of these rights, please email us at mohniachaar@gmail.com. We will respond within 30 days.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies independently.

8. Children’s Privacy

Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us and we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact Us

If you have questions about this policy, please contact us:

• Email: mohniachaar@gmail.com
• Phone/Text: +91 96001 60867